Terms of Services

Last updated: December 08, 2022 


This document contains the privacy policy and the terms and conditions to which the Blocknance  service provided by the company Blocknance Financial International S.R.L  (BLOCKNANCE), a commercial company constituted and organized in accordance with the laws of the Dominican Republic, registered in the Mercantile Registry of the Chamber of Commerce and Production of Alatagracia  under registration No. 524695. In the future of this document and in any other place on the website www.blockchain.com.do  Blocknance Financial International S.R.L, will be referred to by its full name or as Blocknance indistinctly.

This website is operated by Blocknance. Throughout the site, the terms “we”, “us” and “our” refer to Blocknance. Blocknance offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply  to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.


SECTION 1 - Blocknance TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You should not use our service to invest in Ponzi scams, invest in Dark market .You must not transmit any worms or viruses or any code of a destructive nature.A breach or violation of any of the Terms will result in an immediate termination of your Services.

Blocknance Web-based Exchange

Blocknance  Web-based Exchange  is provided by Blocknance Financial International S.R.L and Crypto wallet by Bitgo. 

Blocknance is not a bank , we dont have a banking license  , In The dominican republic Crypto exchange ,Wallet services and Bitcoin ATM operators are not  regulated by the the Superintendencia de Bancos(SB) .When you buy cryptocurrency through the Blocknance web, it will not be protected by the SB.

We do not provide any investment advice relating to our crypto service. You should carefully consider whether your personal situation and the financial risks you are willing to take mean that you should not buy cryptocurrencies. You may want to speak to an independent financial adviser.

Blocknance Mobile- Based Exchange & Swap

This service is offered through our third-party partner Changenow and Guardarian .

Before using the services of Changenow  and Guardarian make sure to know their  terms and conditions. 

https://changenow.io/faq/kyc    https://changenow.io/faq

Fiat to Crypto and Crypto to Fiat is powered by https://guardarian.com/




Refund Policy

Blocknance  guarantees the right to a refund to all its clients in cases where a transaction related to purchase crypto   has not yet been processed .

To request a refund (fiat funds ), the client should contact Blockchain.com.do  by writing a letter to the company’s email address [email protected]  with a request for a refund and indicating the transaction number for which a refund is required.After Blocknance  receives the refund request, the client will be notified of the decision.


Fund transfer to merchant for buying crypto  are non-refundable, irrevocable and cannot be changed after the transaction is completed and cryptocurrency / fiat funds are sent to the e-wallet / card or bank’s account specified by the client.

Fund transfer to Ponzi sites ,Scam sites are non-refundable.


Blocknance AML

Blocknance Financial International is fully committed to conducting due diligence on our clients and ensuring that all applicable laws and regulations necessary to forestall and prevent money laundering. These include confirming the identity of our clients by means of:

1.Government-issued photo ID;

2.Proof of residential

3.Any other applicable documentation.

Furthermore, we reserve the right to conduct enhanced due diligence on all clients given worldwide approved risk-based policies. Please note that Blocknance reserves the right to refuse a transaction or deny operation on an account at any time should suspicion arise that it may be connected to money laundering, criminal activity or any other predicate offense to money laundering. Blocknance will not enter into any business arrangement with anyone or group suspected of or directly involved in money laundering, or where funds have been sources or ends of an illegal activity.

In the event that Blocknance receives, during its request for documentation, deceptive documentation, contact details or other false information, Blocknance will terminate the offending account. Blocknance is legally bound to report such misdemeanors to the relevant authorities, and as such the subject, business and its owners may be the subject to a criminal investigation.

Providing false, doctored, or deceptive documents is considered as fraud and will be treated as such. Tax Evasion and Fraud is a predicate offense to money laundering, and therefore, all assets derived from fraudulent transactions or suspicious activity may be seized and forfeited.

SECTION 2 - Blocknance Non-Custodial Wallet App

Mobile Non-Custodial Wallet App

The Software "Blocknance wallet" available in 177 Countries , allows end users to work with blockchains directly with no interactions from any other counterparties You agree not to use the Service provided by the Company for accessing, transferring or keeping the tokens which have security elements.

You should only use the Blocknance Non-Custodial Wallet App  if you are familiar with virtual currencies and tokens. We highly recommend learning the basics of the specific virtual currency that You plan on using the Blocknance Non-Custodial Wallet App before running the application.

 You Own Your Private Keys

The Company does not store user’s private keys, backup phrases or passwords ("Private Information"). It is very important that You backup Private Information. If You lose Your Private Information then it will not be possible for the Company to recover it for You and You may lose access to Your wallet. If You do not understand the above paragraph then we strictly recommend that You learn more about working with virtual currencies before using the Blocknance  Non-Custodial Wallet App.


The only authentic record of virtual currency transactions is the applicable virtual currency blockchain. The Blocknance Non-Custodial Wallet App provides functionality that allows You to send virtual currency transfer instructions. The Company does not guarantee that transactions You perform using the Blocknance  Non-Custodial Wallet App shall be stored in any virtual currency blockchain. You must ensure that Your transactions conform to the applicable rules of the virtual currency software. There may be transaction fees (e.g. mining fees) associated with Your virtual currency transactions that are required by the virtual currency system You engage with. The Company shall not be responsible for any losses You incur due to transaction fees or losses that occur due to incorrectly set transaction fees (i.e. too low or high). The Company does not have access to Your transactions (or anyone else's).

No Control Over Blockchains

The Company is not the creator of and does not have any control over, any of the virtual currencies that the Blocknance Mobile Non-Custodial Wallet App allows You to use. 

SECTION 3 - P2P Function 

The focus of the P2P function is the offer to exchange and trade crypto assets and crypto currency. Blocknance merely provides the technical and organisational infrastructure to ensure the proper conduct of transactions on the platform.

Blockchain.com.do does not itself become a contracting party to the contracts concluded exclusively between the users of this platform. The performance of contracts concluded with blocknance is also exclusively between the users.

The users themselves are responsible for compliance with legal requirements and the assertion of claims arising from the contracts they have concluded. In particular, Blocknance does not guarantee

(a) the accuracy and completeness of the statements and declarations made in relation to the items offered,

(b) the items offered as such; and

(c) the conduct and performance of the offering third party.

Users are required to comply with applicable laws when using Blocknance. It is each users own responsibility to ensure that their offers are lawful and do not infringe the rights of third parties. users may not use addresses, contact details and e-mail addresses obtained through the use of Blocknance for any purpose other than contractual and pre-contractual communication. In particular, it is forbidden to resell this data or use it to send advertising, unless the respective users has expressly consented to this in advance.

The content published on Blocknance by the respective users is generally not reviewed by Blocknance and does not represent the opinion of Blocknance.

Blocknance can only perform a limited review of the data provided during registration. Therefore, no guarantee can be given for the accuracy of the data provided by the respective users. It is therefore not impossible that incorrect contact details have been entered for a users account. Each users must therefore satisfy himself/herself of the identity of his/her contractual partner.

Insofar as offers and content are also to be displayed on mobile end devices, Blocknance has the right to technically edit, prepare and adapt offers and content of users in such a way that they can also be displayed on mobile end devices or software applications of third parties. The users themselves are responsible for the offer of the offers on mobile end devices.

Fees and Pricing

You agree to pay the fees and charges for the use of the Services according to the price list which is available on our web site. Such fees may include fees for incoming and outgoing transactions and percentage based fees for trades completed.

Unless otherwise specified, you accept that fees are automatically deducted from your wallet balance or deposit at the time when the service is rendered or completed.

We reserve the right to change the fees or the principles of pricing from time to time in accordance with the terms of these Terms and Conditions


Blockchain.com.do allows you to trade Crypto Assets for Legal Tender or vice versa, or to trade Crypto Assets for another form of Crypto Assets. 

When you place a new order using our services, you authorize us to execute a transaction on your behalf and your account will be charged with the relevant fee prompted on screen. You acknowledge our independence and accept that we are not acting as your broker, intermediary, agent, or advisor or in any other fiduciary capacity. Blocknance will once the trade has been carried out send a confirmation via the Services detailing the particulars of the trade. Please note that we cannot guarantee that an order or trade placed will be fulfilled. Likewise, once an order has been executed or trade has been made any such transaction cannot be reversed.

You have the right to cancel an open bid or offer before Blocknance executes the transaction. Once your order has been executed, you may not change, withdraw or cancel your authorization to complete such transaction. Blocknance reserves the right to refuse any cancellation request or may reverse a trade at our sole discretion. We also reserve the right to cancel or nullify trades if i) information regarding the pricing of the Crypto Assets offered was erroneous, ii) if the trade resulted from malicious or criminal intent or can be found unlawful or an identifiable interruption or malfunction of our services. iii)resulted from an erroneous quote in the primary market or if the price of either fiat currency or Crypto Asset prompted felt below fair market value or deemed clearly erroneous.


If a dispute arises between users, we strongly encourage users to first contact each other directly to seek a resolution. Blocknance is available  for every user to submit complaints and other inquiries. We will consider reasonable requests but are not obligated to  resolve a dispute  between users.


We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.



We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.



Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.



The focus of the Blockchain.com.do  is the offer to buy or sell crypto assets .We reserve the right, but are not obligated, to limit the sales of crypto or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any crypto or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.



We reserve the right to refuse any sale of crypto to anyone. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same bank account, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our exchanger. You agree to promptly update your account and other information, including your email address and Bank account numbers , so that we can complete your transactions and contact you as needed.



We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.



Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.



If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.



Your submission of personal information through the Exchanger is governed by our Privacy Policy. To view our Privacy Policy.



Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.



In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content:

(a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information;(g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.



We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.


In no case shall Blocknance, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.

Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.



You agree to indemnify, defend and hold harmless Blocknance and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.



In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.



The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).



The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.



These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Dominican republic.



You can review the most current version of the Terms of Service at any time at this page.We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.



Questions about the Terms of Service should be sent to us at Puncacana , Bavaro Boulevard Center #14 or at [email protected]